This course is designed for anyone in the office that wants to learn how to assist in creating a more effective service department. You will learn new approaches to communicating effectively with the service team about service requests, make-readies and about many of the products we use such as carpet, vinyl, and mechanical systems.
We will dispel many of the myths and deliver this information in an easy to understand but fun approach. You'll learn how a successful service department operates and how you can make a difference. This session gets rave reviews and it will forever change the way you view maintenance and deliver service to residents and each other.
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Maintenance Team Members
About Mark Cukro:
Mark is the President of Plus One Consulting, Inc. and founder of Service Team Training.com. Mark is a national speaker and a leading resource in the field of service team development and training. Prior to Starting his own company he was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes. His certifications include, CAPS, CAMT I, CAMTII, CPO, CPO Instructor with the National Swimming Pool Foundation, EPA proctor for the 608, 609, and R-410a certifications as well as all HVAC Excellence courses. Mark is also a NAAEI Instructor and worked on the development of the new CAMT program. On a personal note, Mark is a Jiu Jitsu Coach and owns and operates a Martial Arts Academy in Harrisburg, NC.
Course Cost: $29.99
Questions about registration or the webinar should be directed to Multifamily Insiders by calling (832) 851-5669.