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Seminars

MAA Annual Meeting

This is an in-person event seminar

Thursday, November 17, 2022
11:30 AM - 1:30 PM (CST)

Baker Donelson at the District at Eastover

100 Vision Drive #400
Jackson, MS 39211
United States
40 Seats Remaining

Event Details

TOPIC: CUSTOMER SERVICE

Handling the Haters

Audience: Anyone who deals with customers, co-workers, employees and bosses that may be difficult at times

Time: Minimum 1.5 hours up to 4 hours

 

We all deal with difficult people on a daily basis. Whether, you are dealing with residents, co-workers, employees or bosses, this program uses examples from pop culture to provide members with the tools necessary to respond professionally and effectively to difficult people. Attendees will leave with:

 

  • The 7 steps to handling any hater

  • A better understanding of the three types of haters and what sets them off

  • Methods for handling the three types of haters that appear as residents, co-workers, employees and bosses

For More Information:

Meghan Elder
Meghan Elder
Association Executive (601)992-9933
Event Sponsors